What are IT Conflict Management Services and why do you need them?
In Information and Communications Technology (ICT) partnerships or transactions between vendors and end-users, hardware or software solutions do not always realise the business benefits expected. There is ample scope for the parties involved to have a different understanding of the business requirements, constraints, the capabilities and responsibilities of the parties, and the appropriate training required to effectively achieve business outcomes.
The challenge is to communicate existing grievances effectively and manage them before they escalate beyond an amicable resolution. Trying to resolve the conflict through costly and lengthy litigations seldom produces real winners. It can help all parties that are in dispute to engage impartial ICT Conflict Management services to seek to bridge the gap by bringing a fresh perspective and by creatively exploring cultural, technical, project and business process innovations. This can enable both parties to renew their existing relationship and progress forward with satisfaction.
The context of the facilitation might be expectation management in the formulation of an agreement to minimise the risk of a conflict arising, or the resolution of an existing conflict. IT Conflict Management services can focus on issues of a commercial, technical, project management and/or interpersonal nature.
How can Plutonic Zoo help?
Plutonic Zoo is an impartial ICT services provider; we have no influencing alliances with any particular technology, product, vendor, or professionals. We have ample experience with ICT projects across Government, commercial enterprises and community organisations. We leverage our insights, experience, expertise and relationships on contracts, technology, projects, processes and people to develop a practical perspective, and options to move forward for all parties.
Plutonic Zoo can function impartially either on behalf of all parties or on behalf of one party. We can have a formal role with pre-agreed authorities or an informal role to advise one or all parties on options to move forward, creatively and objectively.
What do we do?
Depending on the situation we do one or more of the following tasks through interaction with stakeholders:
Clarify the status: business requirements, project execution, contract, perspectives, and personalities involved.
Elicit risks for a future conflict and all aspects of the existing conflicts.
Clarify expectations of all stakeholders and ensure they are realistic and understood.
Review the contractual situation and identify contractual resolution options.
Review the technical implementation and identify technical resolution options.
Review the project situation and identify project management resolution options.
Review the personalities involved and identify interpersonal communication improvements.
Translate preferred options going forward to tasks for all parties.
Monitor implementation of agreed tasks.
All of the above activities are focussed on establishing or re-establishing trust among the project parties.
Resolution of the issue without costly and lengthy litigations.
Satisfied ICT end-user and a client reference for the ICT vendor.
Better mutual understanding of drivers and perspectives.
Clear impartial perspective on options moving forward.
Rescued relationship with benefits beyond the dispute.
What do you do next?
Contact Plutonic Zoo for a free confidential no obligation discussion to explore what can be accomplished for your situation.
Leave your Name and Phone Number and a representative from Plutonic Zoo will contact you. If you are based outside Australia please email us to introduce yourself.
