Industry: Finance and Insurance

Business Need: This Sydney based Financial Services Organisation has acquired a number of businesses and brands and needs to be sure that it has the right professional approach for management of all of its published information. The client particularly needed to avoid proliferation of solutions for every new requirement, and implement one corporate framework.

Plutonic Zoo solution: Plutonic Zoo's independent advisory team interviewed a wide cross-section of the business and analysed existing systems, upcoming developments and the workflow processes used by the client's businesses to develop an Enterprise Content Management strategy. Plutonic Zoo recommended discrete use products for each of four major areas: web content management, document management, email management and collaboration with an integrated repository defined by the Corporate Information Management Strategy. The strategy included an implementation roadmap, and a suggested series of "quick wins" to deliver immediate value.

Business Benefits: The client was assured of a vendor-neutral perspective reflected in the recommendation to use some existing products. The engagement provided visibility on existing informal practices and risks and wastage involved. The recommended strategy avoided a protracted implementation timeframe, and provided a roadmap so that the implementations could take place in parallel while delivering the best solution for each component. The process promoted a unifying corporate perspective on ECMS and engaged a number of areas in dialogue.